LuckyDays Online Casino Privacy Policy

At LuckyDays Online Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and protect your data when you visit and use our services at luckydays.com. We encourage you to read this document carefully so you understand your rights and our responsibilities as your data controller.

LuckyDays Online Casino is operated by Jungle Media Ltd., a company incorporated in Malta (registration number C 79253), with its registered address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. We are licensed by the Malta Gaming Authority (MGA) under licence number MGA/B2C/822/2020, issued on 03 June 2021. We operate in full compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Information We Collect

When you register and use our services at LuckyDays Online Casino, we may collect a variety of personal and technical information. Our purpose in collecting this data is to provide you with a safe, personalised, and compliant gaming experience.

Personal Information You Provide

When you create an account with us — including via our seamless Trustly or BankID registration process — we collect the following information:

• Full name, date of birth, and gender
• Email address and contact telephone number
• Residential address and country of residence
• Payment details, including bank account or e-wallet information
• Identity verification documents (passport, national ID, proof of address)
• Source of funds documentation where required by law

Technical and Usage Data

Here at LuckyDays Online Casino, we also automatically collect certain technical information when you browse or use our platform, including via our mobile app and Android APK:

• IP address, device type, and operating system
• Browser type, version, and language preferences
• Pages visited, session duration, and in-game activity
• Login timestamps and geographic location data
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We use the personal data we collect for several lawful purposes. At LuckyDays, we rely on a combination of contractual necessity, legal obligation, and legitimate interest as our legal bases for processing your information.

• To verify your identity and age in accordance with MGA licensing requirements
• To process your deposits and withdrawals, including via Visa, MasterCard, bank transfer, and e-wallets such as Skrill, Neteller, and ecoPayz
• To deliver our gaming services, including access to slots, live casino, jackpots, and arcade titles
• To administer welcome bonuses, free spins offers, and any app-exclusive promotions
• To detect fraud, money laundering, and prevent access from restricted jurisdictions
• To comply with responsible gambling regulations and implement self-exclusion or limit tools
• To communicate with you regarding your account, transactions, and support queries via help@luckydays.com
• To send you marketing communications where you have provided your consent

Cookies and Tracking Technologies

Our LuckyDays platform uses cookies and similar technologies to improve your experience, remember your preferences, and analyse how our services are used. These tools allow us to optimise our site performance across desktop, mobile browser, and our dedicated app.

We use the following types of cookies:

• Essential cookies – necessary for the platform to function and for secure login
• Functional cookies – used to remember your language and regional preferences
• Analytical cookies – used to understand how players navigate and use our site
• Marketing cookies – used to deliver relevant promotions and track advertising effectiveness

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie management tool. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell your personal data to third parties. However, at LuckyDays Online Casino, we may share your information with trusted partners and service providers where necessary to deliver our services:

• Payment processors and banking partners to handle deposits and withdrawals
• Game providers such as Play'n GO, Evolution Gaming, NetEnt, Quickspin, Nolimit City, and Red Tiger for the purposes of delivering gaming content
• Identity verification and KYC compliance service providers
• Regulatory bodies, including the Malta Gaming Authority, where legally required
• Our designated Alternative Dispute Resolution entity, Casino Reviews (The POGG)
• Law enforcement or government agencies where we are legally obligated to disclose information

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our MGA licence obligations. In most cases, we are required to retain records for a minimum of five years following account closure. Where data is no longer required, we securely delete or anonymise it.

Your Rights as a Data Subject

Under the GDPR and applicable data protection law, you have a number of important rights regarding your personal information held by us at LuckyDays Online Casino. You may exercise any of the following rights by contacting us at help@luckydays.com:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – you may request deletion of your data, subject to legal retention obligations
• Right to restriction – you may ask us to limit how we process your information
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent – where we rely on consent, you may withdraw it at any time

We will respond to all valid requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Malta Data Protection Authority or the supervisory authority in your country of residence.

Security of Your Personal Data

We take the security of your information seriously. At LuckyDays, we implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, and strict internal access controls.

While we take all reasonable precautions, no method of data transmission over the internet is completely secure. We encourage you to use a strong, unique Y5[oIOni[{ALpO[( for your account and to contact us immediately at help@luckydays.com if you suspect any unauthorised access.

Restricted Jurisdictions and Geographic Processing

Our LuckyDays Online Casino services are not available to players located in certain restricted countries, including the United States, Australia, and a wide range of other jurisdictions listed in our Terms and Conditions. We process data only in relation to players from permitted territories, which include New Zealand, Finland, Canada, South Africa, the United Arab Emirates, and other approved markets.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you through our platform or via email. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of LuckyDays Online Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our team. You can reach us by email at help@luckydays.com. We are committed to resolving any concerns promptly and transparently, in line with our obligations as a licensed and regulated operator under the Malta Gaming Authority.