LuckyDays Terms and Conditions

Welcome to LuckyDays, the online casino operated by Jungle Media Ltd., incorporated in Malta (company registration no. C 79253), with registered address at Level 1, Burlington Complex, Dragonara Road, St. Julians, Malta. These Terms and Conditions govern your use of our services available at luckydays.com. By registering an account or accessing our platform, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not accept these terms, you must not use our services.

1. About Our Licence and Regulation

At LuckyDays, we operate under a licence issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/822/2020, issued on 03/06/2021. We are committed to maintaining full compliance with all applicable gaming regulations. Please note that some additional games available on our platform may be provided outside MGA regulation — these are clearly flagged in-game. Our ADR entity is Casino Reviews (The POGG), and our regulator is the MGA. If you have any unresolved complaints, you may refer them to these bodies.

2. Eligibility and Account Registration

To use our LuckyDays casino services, you must meet the following eligibility criteria:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be located in any of our restricted territories (see Section 3 below).
• You must be legally permitted to participate in online gambling under the laws applicable to you.
• You may only hold one account on our platform — duplicate accounts are strictly prohibited.
• You must provide accurate, complete, and up-to-date registration information at all times.

Here at LuckyDays Casino, we offer a streamlined registration process through Trustly/BankID, which means no lengthy sign-up forms are required. When you complete your first deposit of €20 or more via these methods, your account is automatically verified.

3. Restricted Jurisdictions

Our LuckyDays platform does not accept players from certain countries. We are unable to provide services to residents or persons physically located in the following territories, including but not limited to: the United States of America (and all its dependencies, military bases, and territories including American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), Australia, Afghanistan, Belgium, Bulgaria, Denmark, France, Iran, North Korea, Spain, Sweden, Switzerland, Turkey, and many others.

We strongly recommend that you review the complete restricted countries list available in our full Terms and Conditions document (version 2.0, effective from 01/02/2025) before registering. We reserve the right to close accounts and withhold funds where players are found to be accessing our services from restricted territories.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

At LuckyDays, we accept a wide range of payment methods to fund your account. Our minimum deposit amount is €20. Available deposit methods include:

• Trustly and BankID (instant)
• Swish
• Debit cards
• E-wallets: Skrill, Neteller, ecoPayz (immediate)
• Prepaid cards: paysafecard (immediate)
• Instant Banking and Fast Bank Transfers
• Standard Bank Transfers (2–5 working days)

4.2 Withdrawals

We at LuckyDays process withdrawal requests within 24 hours, provided your account is fully verified and no additional documentation is required. Our minimum withdrawal amount is €10 (or £10, or equivalent in your local currency). After our payment team processes your request, receipt of funds may take up to 5 banking days depending on your chosen method:

• Visa and MasterCard: 1–3 banking days
• Bank Transfer: 1–3 banking days
• E-wallets: same day

We reserve the right to request identity verification documents before processing any withdrawal. Failure to provide requested documentation may result in delays.

5. Welcome Bonus and Promotions

Our LuckyDays welcome offer provides 200 Free Spins on Book of Dead upon your first deposit of €20 or more. Please note the following conditions that apply to this offer:

• The welcome free spins are available exclusively to players located in Finland.
• Wagering requirement: 40x on free spin winnings.
• Maximum stake when playing with bonus funds: €5 per spin/round.
• Free spins and any associated bonus money expire 30 days after registration.
• No deposit bonus or bonus codes are required to claim this offer via Trustly/BankID.

Wagering contribution rates at LuckyDays Casino are as follows: Slots contribute 100%; Live Roulette, Live Blackjack, and other live games contribute 10%; table games contribute 5%; and Jackpots, Arcade, Crash, Plinko, and Scratch games contribute 0%. We also offer app-exclusive bonuses and promotions for users of the LuckyDays app — these are currently the only additional active promotions available.

6. Games and Software

We at LuckyDays offer 1,000+ games on our main platform, with 2,000+ games available through our dedicated mobile app. Our game library includes slots, jackpots, arcade games, crash games, Plinko, scratch cards, live casino (live roulette and live blackjack), and table games. Our current jackpot pool stands at over €113,000,000.

We source our games from leading providers including Play'n GO, Evolution Gaming, NetEnt, Quickspin, Nolimit City, Microgaming, Red Tiger, and Relax Gaming. All live dealer games on our LuckyDays platform are powered exclusively by Evolution Gaming.

7. Responsible Gaming

We are fully committed to responsible gambling. At LuckyDays, we provide a range of tools to help you stay in control of your gaming activity, including deposit limits, session time limits, self-exclusion options, and reality checks. If you feel that your gambling is becoming problematic, we strongly encourage you to use these tools or contact our support team immediately.

8. Customer Support

Our LuckyDays support team is available via live chat and email at help@luckydays.com. We are here to assist you with any queries relating to your account, payments, bonuses, or technical issues. We aim to respond to all enquiries as quickly as possible.

9. Amendments to These Terms

We reserve the right to amend, update, or modify these Terms and Conditions at any time. We will notify you of any material changes through our website or via email. Your continued use of our LuckyDays casino services following the publication of updated terms constitutes your acceptance of those changes. We recommend that you review these terms periodically to remain informed of any updates.

10. Governing Law

These Terms and Conditions are governed by the laws of Malta. Any disputes arising out of or in connection with your use of our services shall be subject to the exclusive jurisdiction of the Maltese courts, unless otherwise required by applicable consumer protection laws in your country of residence. We are regulated by the Malta Gaming Authority, and you may contact them directly should any dispute remain unresolved through our internal complaints process.