Responsible Gaming at LuckyDays
At LuckyDays Casino, we believe that gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. We are fully committed to responsible gaming practices and take our duty of care to every player seriously. Our approach to safer gambling is built on transparency, player empowerment, and proactive support. Whether you are new to online gaming or a seasoned player, we encourage you to stay informed about how to play responsibly and to make use of the tools we provide.
Our Commitment to Safer Gambling
Here at LuckyDays Casino, we operate under a licence issued by the Malta Gaming Authority (MGA), licence no. MGA/B2C/822/2020. This means we are held to rigorous regulatory standards when it comes to protecting players. Responsible gaming is not merely a compliance checkbox for us — it is a core part of how we run our platform. We train our team to identify signs of problem gambling and to respond with care and professionalism.
We recognise that a small number of players may develop unhealthy relationships with gambling. Our LuckyDays responsible gaming framework is designed to help those players regain control before problems escalate. We actively encourage all users to treat gambling as leisure activity with a set budget, not as a way to earn income or recover losses.
Know the Warning Signs
At Lucky Days, we want you to be aware of the behaviours that may indicate problem gambling. Recognising these signs early can make a significant difference. You may be experiencing gambling-related harm if you notice the following:
- Spending more time or money on gambling than you originally intended
- Chasing losses in an attempt to win back money you have lost
- Neglecting personal responsibilities, work, or relationships due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or selling possessions to fund your gambling
- Hiding your gambling activity from family or friends
- Using gambling as a way to escape stress, depression, or other emotional difficulties
If any of the above resonate with you, we strongly encourage you to use the responsible gaming tools available in your account and to reach out to a professional support organisation.
Player Protection Tools
Our LuckyDays platform provides a range of practical tools that give you direct control over your gambling activity. These tools are available at any time through your account settings, and our support team can assist you in activating them.
Deposit Limits
We allow you to set daily, weekly, or monthly deposit limits to help you stay within your budget. Once a limit is set, it takes effect immediately for reductions. Increases to your limits will be subject to a cooling-off period in line with our regulatory obligations.
Session Time Limits and Reality Checks
Here at LuckyDays Casino, we offer session time reminders so you are always aware of how long you have been playing. Reality checks appear at intervals you choose, displaying the time elapsed during your session and your net results.
Self-Exclusion
If you feel you need a longer break from gambling, our LuckyDays self-exclusion feature allows you to block access to your account for a defined period or permanently. Self-exclusion requests are processed promptly, and we will ensure that all marketing communications to you are stopped immediately upon activation. Players in applicable jurisdictions may also register with national self-exclusion schemes such as GamStop (UK) or other local equivalents.
Cooling-Off Period
We offer a cooling-off option that temporarily suspends your account for a short period — from 24 hours to several weeks. This gives you the space to step back and reassess your gambling habits without committing to a full self-exclusion.
Account Closure
At Lucky Days, we respect your decision to close your account at any time. If you wish to close your account permanently, please contact our support team via live chat or by emailing us at help@luckydays.com. We will process your request without delay.
Protecting Minors
Our LuckyDays Casino platform is strictly for adults aged 18 and over. We do not permit underage gambling under any circumstances. As part of our registration process, we verify the age and identity of our players in accordance with MGA requirements. We reserve the right to request identity documents at any time and to suspend accounts where age verification cannot be completed.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Trusted tools include:
- Net Nanny — www.netnanny.com
- Cybersitter — www.cybersitter.com
- Gamban — www.gamban.com (specifically designed to block gambling sites)
If you believe a minor has accessed our Lucky Days platform, please contact us immediately at help@luckydays.com so we can take appropriate action.
Support Organisations
We at LuckyDays encourage anyone who feels they may have a gambling problem — or who is concerned about someone else — to seek help from a professional organisation. The following independent services offer free, confidential advice and support:
- GamCare — www.gamcare.org.uk (UK-focused helpline and online support)
- Gamblers Anonymous — www.gamblersanonymous.org (peer support worldwide)
- BeGambleAware — www.begambleaware.org (guidance and resources)
- Gordon Moody Association — www.gordonmoody.org.uk (residential treatment)
- GamStop — www.gamstop.co.uk (national self-exclusion scheme, UK)
Our LuckyDays support team is available via live chat and email at help@luckydays.com. If you have concerns about your gambling behaviour, please do not hesitate to reach out — we are here to help, not to judge.
Dispute Resolution and Regulatory Oversight
At Lucky Days, we are regulated by the Malta Gaming Authority, and all responsible gaming policies are maintained in compliance with MGA standards. If you have a complaint relating to our responsible gaming tools or practices that we are unable to resolve directly, you may escalate your case to our approved Alternative Dispute Resolution (ADR) entity: Casino Reviews (The POGG). You may also contact the MGA directly at www.mga.org.mt.
Our Ongoing Commitment
We at LuckyDays continuously review and update our responsible gaming tools and policies to ensure they meet evolving best practices and regulatory requirements. We are proud to operate a platform where player wellbeing comes first — and we will always prioritise your safety over commercial interests. Gambling should be fun, and we are here to make sure it stays that way.
New players are always welcome to explore our LuckyDays Casino welcome bonus offers, which are designed with fair terms and responsible gaming principles in mind. Getting started is straightforward — simply complete the quick LuckyDays Casino sign up process to access your account and all available tools.
If you have any questions about our responsible gaming practices, our Lucky Days team is ready to assist you at any time. Please reach out via live chat on-site or email us at help@luckydays.com.
Content updated: June 12, 2026